Replacement Policy

Replacement Policy

Replacement Information

Thank you for your interest in T-shop. Please read the following replacement conditions carefully before submitting a refund request. These conditions govern the replacement of our products.

Returns Policy
Our products are manufactured with the utmost care and we hope you are satisfied with your purchase. However, if for any reason you are not satisfied with your product, you are required to return the product within 10 business days. Please note that the product must be unused and in its original packaging. If the product parts are damaged or scratched, we will refuse to return the product. You must check the product in good condition when returning it.

Refunds
Upon receipt of your return, we will inspect the condition of the returned product. Once your return is approved, If there are no scratches or missing accessories, we will deduct a 20% handling fee.we will issue a refund to the original payment method. Please note that it may take a few days for the refund to appear in your account.

Return & Refund Service will not be provided where:

  • It is requested beyond 10 days of the date of purchase.
  • A product sent to T-Shop for Return & Refund Service does not include all original accessories, attachments, packaging or gift(s) included in original order.
  • Damage is caused to the product by improper installation, operation or unauthorized use or modification of the product. 


Contact Us
For returns and refunds, please fill out the appropriate form on our contact page. We will contact you as soon as possible to assist with the process.

We thank you for your trust in T-shop and are available to help you.

Common Questions and Answers of T-Shop

FAQ

How to Order?

  • Browse - Home or Catalog
  • Select - items you like
  • Add to Cart
  • Checkout

Does T-shop Offer Global Shipping?

  • Yes, we offer global delivery services. You can purchase any goods you like on T-shop. We will be more than happy to answer any of your questions.

How long will it take for the order to be delivered?

Shipping Policy

Dear T-shop members,

Thank you for your interest in T-shop. Please read the following shipping conditions carefully before placing an order. These conditions govern the shipping of our products.

Below is the detailed information about the timelines, shipping fees and applicable scope of different logistics channels. All timelines are estimated working days, excluding customs clearance time and delays caused by force majeure (e.g., peak seasons, extreme weather).

For orders from the USA、UK、Canada、Australia、Europe:

  • Fully Tracked Shipping: $5.21
  • Estimated Delivery Time: 7-15 business days

🌍 For orders from the Rest of the World:

  • Fully Tracked Shipping: $5.21
  • Estimated Delivery Time: 10-35 business days

Note: Shipping times are after your order has been dispatched and do not include the 3-8 business days required for manufacturing.Please note that unforeseen circumstances could delay shipping.

Important Notes

Shipping

We bear all shipping costs! Send to your country, Therefore, the price displayed on the website can be paid directly，No need to worry about shipping costs.

Customs Clearance Reminder

Customs clearance takes 1-3 days in Europe and America; In countries like Russia and Brazil, it may take 3-10 days. Delivery time will be delayed if the parcel is inspected by customs.

Our partnered double-clearance freight forwarder will handle all customs clearance procedures for you. You don’t need to provide any customs documents—just sit back and wait for delivery.

Peak Season Delay Reminder

During peak shopping seasons such as Black Friday, Christmas and New Year, delivery time of all logistics channels may be delayed by 5-15 days. Please place your order in advance.

Logistics Tracking Guide

After placing an order, you can check the logistics status by entering your order number in【Track Your Order】 at the bottom of your T-shop. For assistance, Please leave a message via WhatsApp or email. T-shop will respond to your questions asap.

Disclaimer

We will make every effort to follow up on delivery delays caused by force majeure (e.g., natural disasters, policy adjustments), but we shall not be liable for any related losses.

T-shop Support: If you have not received your parcel beyond the estimated delivery time, please contact us via email or online WhatsApp. We will follow up and resolve the issue within 24 hours! We thank you for your trust in T-shop and are available to help you.


How can I track my order?

You can check the logistics status in the 【Track You Order】

Do you offer bulk purchase discounts?

Sure, you can get in touch with us via the WhatsApp button at the bottom left corner or by sending an email to guloo.bcsk.bczn@gmail.com.

Will I need to handle customs clearance?

No need.Our partnered double-clearance freight forwarder will handle all customs clearance procedures for you. You don’t need to provide any customs documents—just sit back and wait for delivery.

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